Important Member Alert:
TruStage Cybersecurity Incident
TruStage Cybersecurity Incident: This page provides Health Advantage Credit Union members with links to official TruStage Resources regarding TruStage's recent cybersecurity incident.
TruStage Cybersecurity Incident Hub & FAQs
Member Update-August 2026
On August 3, 2026, Health Advantage Credit Union emailed members the following update regarding the TruStage cybersecurity incident:
We want to share an update regarding TruStage, one of our insurance and financial services partners, and its ongoing recovery from a recent cybersecurity attack that significantly impacted critical technology infrastructure.
TruStage has shared that it continues to make progress through its business continuity efforts and is working toward being operational by mid-August. This means priority processes are expected to be available by mid-August.
TruStage has said its top priorities are honoring commitments and addressing the most pressing needs of partners, members, customers and the people it insures. Progress has been made in areas such as claims reporting, expanded phone support, lending-related payment processes and certain annuity and retirement processes. Some areas may take longer to fully restore because they involve more system dependencies to reconnect before normal operations can safely resume.
We understand that service disruptions can be frustrating, especially when you need help with a claim, policy, payment or other financial matter. Please know that we are staying closely connected with TruStage and will continue to share updates as we receive approved information.
At this time, please continue using the support channels provided below for your specific product or need. If any additional action is needed, we will share approved guidance with you.
If you need assistance, please call 844.958.8910 or visit www.trustage.com/outage/individual.
As always, please remain vigilant - do NOT respond to unsolicited calls, texts, or emails, requesting payment, banking details, passwords or personal information.
Thank you for your patience and understanding. We remain committed to supporting you and helping ensure you have access to the information and assistance you need.
Member Update-July 2026
Health Advantage has been notified that TruStage, a provider of insurance and protection products offered through credit unions, including Health Advantage, is responding to a cybersecurity incident that has affected portions of its technology environment. TruStage has reported that it proactively shut down parts of its network while it investigates the incident and works to restore services.
To assist members, TruStage has launched the following resources for members who may have questions or need support:
Security Reminder: Please remain vigilant. As always, do NOT respond to unsolicited calls, texts, or emails, requesting payment, banking details, passwords or personal information.
